Personalized 24/7 support
What is 24/7 personalized care?
24/7 personalized care is designed to offer continuous support to patients throughout all stages of treatment, from the first contact to final recovery.
Our live assistance service is available 24 hours a day in Spanish, English, Turkish, and Portuguese.
This service ensures that each patient has immediate assistance at any time of day, allowing them to resolve questions, coordinate appointments, and receive guidance when needed.
Traveling for medical treatment can raise concerns or questions, so having a team permanently available provides security and peace of mind throughout the entire process.
The main objective of 24/7 personalized care is to accompany the patient at every stage of treatment, offering constant support and individualized attention.
Who can use the personalized care service?
The personalized care service is available to all patients receiving treatment or requesting medical information.
This service may be suitable for:
• International patients
• Individuals seeking continuous support
• Patients requiring medical guidance
• Individuals needing assistance during their stay
• Patients who want to quickly resolve questions
• Individuals looking for an organized experience
This service is designed to provide peace of mind throughout the medical process.
When is personalized care offered?
Personalized care is provided during all stages of the medical process.
This includes:
• Before treatment
• During travel planning
• During the stay at the clinic
• After the procedure
• During recovery
• After returning to the country of origin
The patient receives constant support at every phase.
Direct communication with the team
The personalized care service allows for direct communication with the patient's responsible team.
Communication channels may include:
• Direct messaging
• Phone communication
• Contact via digital applications
• Coordination through the assistance team
This communication allows for a quick response to any need.
How does the personalized care service work?
The service is organized to ensure the patient has a permanent point of contact.
The procedure develops in several phases.
Personal coordinator assignment
Before starting treatment, a coordinator is assigned who will be the patient's main contact.
This coordinator accompanies the patient throughout the entire process.
This allows for clear and constant communication.
Continuous support during treatment
During the stay, the coordinator oversees treatment planning and answers any queries.
This accompaniment helps facilitate the patient's experience.
The patient receives assistance at all times.
Post-treatment follow-up
After the procedure, the team maintains contact with the patient to verify their progress.
This follow-up helps resolve questions and ensure proper recovery.
Benefits of 24/7 personalized care
The personalized care service offers multiple benefits for patients.
Its main benefits include:
• Continuous assistance at any time
• Quick response to questions
• Efficient treatment coordination
• Greater security during the stay
• Constant support during recovery
• More comfortable medical experience
This service significantly improves the patient's experience.
Service availability
The personalized care service is permanently available.
In most cases:
• 24-hour availability
• Support throughout the stay
• Continuous communication with the team
Our team remains available to attend to any need.
What does the service include?
The personalized care service includes:
• Personal coordinator assignment
• Continuous care during treatment
• Direct communication with the team
• Logistics and organizational support
• Resolution of medical and administrative questions
• Post-treatment follow-up
The exact content of the service can be adapted according to the patient's needs.
Frequently asked questions
Is personalized care available 24 hours a day?
Yes, the service is available at all times to answer any questions.
Will I have a direct contact during treatment?
Yes, each patient has an assigned coordinator.
Can I communicate with the team after treatment?
Yes, the team maintains contact even after the patient returns.
Does this service have an additional cost?
In many cases, personalized care is part of the medical package.
