What is the translation and assistance service?

The translation and assistance service is designed to facilitate communication between the patient and the medical team throughout all stages of treatment.

When a patient travels to another country for medical care, language can be a significant barrier. This service ensures that all medical information is correctly understood and that the patient feels supported at all times.

Our linguistic assistance team accompanies the patient during medical consultations, procedures, and follow-ups, ensuring clear and precise communication.

The main objective of the translation and assistance service is to provide continuous support to the patient and ensure effective communication throughout the medical process.

Who can use the translation and assistance service?

The translation and assistance service is available to all international patients who require linguistic support during their treatment.

This service may be suitable for:

• Patients who do not speak the local language
• Individuals who wish to communicate with greater confidence
• Patients requiring support during medical consultations
• Individuals who wish to fully understand their treatment
• Patients traveling from other countries
• Individuals who wish for assistance during their stay

This service is designed to ensure comfort and peace of mind throughout the entire process.

Available Languages

Our team offers assistance in various languages to facilitate communication with international patients.

The most common languages include:

• Spanish
• English
• French
• German
• Arabic
• Other languages subject to availability

Language availability can be adapted according to the patient's needs.

When is assistance provided?

The translation and assistance service accompanies the patient during different stages of treatment.

Assistance typically includes:

• Initial patient reception
• Medical consultations
• Explanation of procedures
• Appointment coordination
• Medical check-ups
• Assistance during the stay

This accompaniment allows for fluid communication throughout the entire process.

How does the translation and assistance service work?

The service is arranged in advance to ensure that the patient has linguistic support from their arrival.

The procedure unfolds in several phases.

Assistant Assignment

Before the patient's arrival, an assistant who speaks their language is assigned.

This assistant will be the primary contact throughout the entire stay.

This allows for direct communication from the outset.

Accompaniment during consultations

During medical visits, the assistant accompanies the patient to translate medical information.

This allows the patient to understand every detail of the treatment.

It also facilitates communication with the medical team.

Continuous support during the stay

The assistant remains available throughout the patient's stay.

This allows for questions to be resolved and communication to be facilitated at any time.

Benefits of the translation and assistance service

The translation and assistance service offers multiple benefits for international patients.

Its main benefits include:

• Clear communication with the medical team
• Full understanding of the treatment
• Reduced stress during the stay
• Greater confidence in the medical process
• Continuous support during treatment
• More comfortable medical experience

This service significantly improves the patient's experience.

Service Duration

The translation and assistance service is maintained throughout the patient's stay.

In most cases:

• Support from arrival
• Accompaniment during consultations
• Assistance until departure

Our team remains available throughout the entire process.

What does the service include?

The translation and assistance service includes:

• Assignment of a multilingual assistant
• Translation during medical consultations
• Explanation of procedures
• Appointment coordination
• Support during the stay
• Continuous communication with the medical team

The exact content of the service can be adapted according to the patient's needs.

Frequently Asked Questions

Is the translation service included in the package?

In many cases, translation and assistance are part of the medical package.

Can I communicate in my language throughout the treatment?

Yes, the patient will have linguistic support throughout the entire process.

Is the assistant available at all times?

The assistant will be available during medical consultations and at key moments of the treatment.

What happens if I need help outside of medical consultations?

The team can provide additional assistance as per the patient's needs.